Setup help

Prepare your Trex device without the guesswork

Set aside a few minutes to prepare the device before changing player settings. Keeping the first attempt simple makes it much easier to tell whether a problem comes from the network, the app or the order status.

Check the foundations

Install available system updates, confirm the device has free storage and test its internet connection. If you can use a wired connection, compare it with Wi-Fi before moving equipment or buying extras.

Keep a useful record

Note the player name and version, then keep your order reference available. Follow the central setup guide for your device. If something fails, record the exact message instead of repeatedly reinstalling the app or sharing private credentials.

Let's find your next chapter

Questions? We're listening.

Talk to Opplex IPTV about plans, devices or getting started.

Let's get you to the right team

How can we help?

Your details and message will be saved with Opplex IPTV support. Then we will open your chosen contact channel. This does not send a WhatsApp message or save a chat transcript.

Use 8–15 digits including the country code.

This contact permission is separate from optional usage measurement.

Or use the main website's contact page

Your choice

Optional usage measurement

Allow this website to record page visits and checkout-button clicks, with a random session ID and selected package ID where relevant. No name, email, phone, message or fingerprint is included in these measurement events. If you allow it, that random session ID can also continue through checkout for source measurement. It does not pass contact details or make the person paying the same person as a lead. This is off unless you allow it.

Chat providers and the payment website have their own privacy practices. Your contact form works whether you allow measurement or not.

Optional usage measurement is off for this website.